Quantimental Capital Research (SEBI Research Analyst, Reg. No. INH000027964 • BSE Enlistment No. 7283) • Version 2.0 • Effective 26 August 2026
Summary: Straddle Lab plans are non-refundable software-tool subscriptions. Except for verified billing errors and rights that cannot lawfully be excluded, we offer one contractual refund circumstance: if QMCR permanently discontinues the tool during your paid period, or terminates your paid access other than for your breach, the unexpired portion is refunded proportionately. No contractual refund is offered for non-use, change of mind, stopping mid-plan, or trading outcomes. Plans do not auto-renew. Every eligible new account can try the tool free for about a month before paying anything.
All Straddle Lab subscription plans sold by Quantimental Capital Research are software-tool subscriptions — access to a self-service historical backtest analytics application delivered over a fixed validity period, activated after payment confirmation or manual verification. They are not advisory or research-report services: the tool issues no recommendations and no buy/sell calls, and no personalised research is rendered against the fee.
Sales are final. Once a plan is activated, the fee is non-refundable. In particular, the following are not grounds for a refund, in whole or in part:
The contractual refund circumstance — non-delivery by us. Except for verified billing errors and rights or remedies that cannot lawfully be excluded, we offer one contractual refund circumstance: if QMCR permanently discontinues Straddle Lab during your paid validity period, or terminates your paid access for a reason other than your breach of the Terms of Service, we will refund the fee attributable to the unexpired part of your plan, with no deduction or fee. This exists because you should never pay for service we choose not to deliver; it does not apply where access is suspended or terminated for your breach.
Please review the plan details and the Straddle Lab plans carefully before making a purchase. Every eligible new account can explore the tool through one Free trial before committing to a paid plan — please use that period to satisfy yourself that the tool suits your needs.
Straddle Lab plans are one-time, fixed-validity purchases. There is no automatic renewal and no recurring charge. At the end of your validity period, access simply lapses to whatever free tier, if any, is then available to your account. You will not be billed again unless you choose to purchase a new plan. There is nothing to cancel.
Quantimental Capital Research is a SEBI-registered Research Analyst. Straddle Lab is separately offered, non-personalised software functionality — it provides user-directed computation and display of historical data, and is not part of QMCR's research services. The subscription fee is charged for access to a self-service analytics application; no research report, recommendation, or advice is provided against it. Nothing in Straddle Lab constitutes a research service, and purchasing a plan does not make you a research-services client of QMCR.
Each eligible new account receives one Free trial of approximately one month beginning at account creation (eligibility and conditions are set out in the Terms of Service). We may alter or withdraw the Free trial programme for accounts that have not yet activated it, and may suspend or terminate an activated trial for breach, fraud, security risk, or legal or regulatory requirement — but will not shorten an activated trial merely for convenience. All other no-charge access (Member, promotional, or No-Charge Access Code access) is provided at QMCR's discretion, is not an indefinite commitment, and may be changed, limited, withdrawn, or discontinued at any time to the maximum extent permitted by law. You will not be charged unless you explicitly complete a paid purchase.
If you believe you have been charged in error — for example, due to a technical fault, a duplicate charge, or a payment that did not successfully activate your plan — please contact us as soon as possible:
We acknowledge consumer complaints within 48 hours with a reference number, and aim to resolve them within 7 business days — and in all cases within any mandatory statutory period. Verified billing errors — duplicate charges, payment received without activation, or amounts charged that do not match the published price — will be corrected by reversal or refund of the affected amount (or, at your option, by activation of the plan you paid for), subject to payment-channel processing times. Nothing in this policy limits any non-waivable remedy you have under the Consumer Protection Act 2019 or other applicable law for services not delivered, deficient, or materially different from what was described.
If your billing concern is not resolved to your satisfaction, you may escalate to our Consumer Grievance Officer:
Because Straddle Lab is separately offered software functionality and not a research service, SEBI, RAASB, SCORES, and securities-market ODR processes may not have jurisdiction over a Straddle Lab software dispute; your rights before consumer commissions under the Consumer Protection Act 2019 are unaffected. If a complaint independently concerns QMCR's separately provided regulated research services, SEBI SCORES (scores.sebi.gov.in) and SMART ODR (smartodr.in) remain available as described in our Regulatory Disclosures.